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Privacy Policy

Privacy Policy

At Wood Flooring Direct, we understand that your privacy is important. We will treat any personal information you provide us as confidential and will be used and recorded in accordance with the General Data Protection Regulation and the Data Protection Act 1998. We promise to look after your personal information and we will not sell any information about you to any other party.

This privacy policy establishes the terms and conditions under which Porcelain Tiles Direct, with registered address at 16 Portland Street, Clifton, Bristol, BS8 4JH processes the personal data that you provide us when using our website.

Please also refer to our Cookie Policy, which forms part of this Privacy Policy.

This Policy covers the following:

  1. Personal Information we collect about you
  2. How we use your personal information
  3. Disclosure of your personal information
  4. Storage and Security of your personal information
  5. Links to other websites
  6. Access to your information and correction
  7. Changes to our privacy policy
  8. How to contact us

  1. Personal Information we collect about you

Wood Effect Tiles Direct will only collect information about you if you willingly provide us with it. We collect information when you use our contact form, or when you reach out to us to enquire about our products or services. The information collected will include: your name, your email address, telephone number and any other information you provide to us in the message section of the form. When you are a customer we may ask you for further details such as your address for delivery and fitting of our products. We will keep you informed of what personal information we need from you to avail of our services and products.

Website usage information is also collected by cookies – please refer to our cookie policy for more information.

Upon purchasing our products, we may ask you a few standard questions in regards to installation and delivery of our products to the chosen location. Please see our terms and conditions for more information.

  1. How we use your personal information

Wood Flooring Direct collects your information so we can fulfill and answer your enquiry which you have made to us. We will use your information that you have supplied us with to get back to you, this may include us giving you a call or sending you an email.

We focus on fulfilling your request, so we may come back to you with more questions about your needs or get back to you with a price.

When you use our website, we may collect, store and use the following information:

  • Information relating to your enquiry
  • Your contact details which will be used to fulfill your enquiry

This means that any personal data that you provide us with is only used to contact you or to satisfy the purpose for which it was collected.

Why we collect your data:

Contractual Purposes:

When you ask us to carry out a service or to purchase products from us, we usually need to use information about you to provide you with the service, or to supply you with your products:

  • To contact you to confirm requirements and designs
  • To notify you about changes to terms and conditions
  • To process payments and send you the receipts required
  • To deliver your products to the chosen address
  • To provide you with a quote

We do so because it is necessary for the performance of a contract and our terms and conditions.

Legitimate Interests

We rely on legitimate interests for the following purposes:

  • Responding to communications, concerns or complaints and seeking feedback from you about our products.
  • Holding contact information for the duration of your custom
  • Keeping a record of what products you have purchased

Other uses for gathering your personal information include:

  • Internal record keeping
  • May use information gathered to improve our products and services
  • We may also use the information to customise our website according to your interests and your feedback.

  1. Disclosure of your personal information

Wood Flooring Direct will not share your information for marketing purposes to other companies and we will not sell or disclose your information to third parties for use in mailing lists or databases.

We use your personal information internally, and we will only share it which third parties who need to know as it is part of working with us in our normal business activities – an example of this is sending your requirements to whoever you have chosen to install our products.

We do not share your personal information with other third parties except under these conditions. If there is anything out of the ordinary, we will never share your information unless we have your full permission and consent.

Also, please be advised that we do not reveal information about identifiable individuals to our advertisers but we may, on occasion send a third party with aggregate statistical information about our visitors for analysis.

Where we send your data

Wood Flooring Direct does not transfer your personal information outside of the European Union. Our web hosting service is based in the UK, therefore any data collected from our website is kept secure in the UK.

How long we retain your data

Wood Flooring Direct cannot put a specific time frame on how long we will keep your information for, as with every customer the time frame varies as they may have a larger project than others.

If you would like to know about what data we have stored for you, and for how long we will keep it for, please get in contact with our Data Controller by using the contact details stated below.

  1. Storage and Security of your personal information

Wood Flooring Direct complies with the standard procedures and requirements as laid down by the applicable law to ensure that your personal information is kept secure. We have invested in the latest Secure Server Technology (SSL and HTTPS Encryptions) to ensure that all of your information is protected to the highest standards.

Your personal information will be stored until we no longer have a legitimate use for it. We cannot put a specific time frame on this, as every customer will have varied needs.

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect from you.

  1. Links to other websites

As you may have noticed, we have buttons that link through to our social media platforms, if you follow these links, you are leaving our website. Please note, that we do not accept any responsibility or liability for these websites’ protection and privacy policies and procedures.

Please check the social media platform’s privacy policies before you submit any personal information to the linked websites.

They can be found here:

  1. Access to your information and correction

You have the right to access the personal information we hold about you at any time. You also have the right to ask us to update or correct any incomplete, inaccurate or out-of-date personal information we hold about you. Please note that any demand for access may be subject to payment of a fee of £10 which covers our costs in providing you with the information requested.

Please note, that before we are able to provide you with, or to correct any personal information we hold about you, we may ask you to verify your identification and to provide other details to help us fulfill your request. We will only use this information to confirm your identity.

If you would like to request details of personal information which we hold about you under the General Data Protection Regulation and the Data Protection Act 1998, please contact our Data Controller on the contact details below.

  1. Changes to our Privacy Policy

Wood Flooring Direct may change this policy from time-to-time by posting a new version on this page. You should check this page regularly to ensure that you are happy with the changes.

This policy is effective from May 2018.

  1. How to contact us

To exercise any of your rights, or if you have any questions about our privacy notice, please contact our Data Controller, Philip Barnett on:

  • Email: philip@coreandcore.com
  • Write: Wood Flooring Direct, 16 Portland Street, Clifton, Bristol, BS8 4JH, England

While we hope to be able to resolve any concerns you have about the way that we are processing your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data has been processed in a way that does not comply with the GDPR or have any wider concerns about our compliance with the data protection law – you can do so by calling the ICO helpline on 0303 123 1113 or via their website: https://ico.org.uk/